The following terms and conditions (the “Agreement”) govern all use of Glue workplace communication software that allows users to communicate via chat messages and threads to people both within and outside of their organization (the “Service”). The Service is owned and operated by GlueGroups, Inc. (“Glue”, “us”, “we”, or “our”). The Service is offered subject to your acceptance without modification of all the terms and conditions contained herein. BY USING OR ACCESSING ANY PART OF THE SERVICE, YOU AGREE TO ALL OF THE TERMS AND CONDITIONS CONTAINED HEREIN; IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.
IF YOU REPRESENT AN ENTITY (SUCH AS A COMPANY YOU ARE EMPLOYED BY), THIS AGREEMENT IS BINDING ON SUCH ENTITY AND YOU ARE DEEMED ITS REPRESENTATIVE FOR PURPOSES OF ENTERING THIS AGREEMENT.
This Agreement also includes any policies we post in the Service or in any associated website or application provided by Glue.
Glue reserves the right, at its sole discretion, to modify or replace any of the terms or conditions of this Agreement at any time. If we have your email address, we will notify you via email or by a notice to your Service account. In addition, we will update the “Last Updated” date above.
To the extent you have an executed agreement with Glue with respect to the subject matter here, such separate agreement will control.
Arbitration and Class Action Waiver
WE HAVE CERTAIN REQUIREMENTS THAT YOU AGREE TO ARBITRATE DISPUTES YOU MAY HAVE WITH US – AND WAIVE RIGHTS TO BRING CLASS ACTION LAWSUITS. PLEASE SEE THE “DISPUTE RESOLUTION” SECTION BELOW FOR MORE INFORMATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF ENTERING THIS AGREEMENT.
Scope
Glue’s mission is to make it simple and intuitive to communicate more clearly at work. The Service is a platform that facilitates messaging between any group of users, both inside and outside of a company.
User Account; Access
In order to use the Service you may be required to create a Service account (“Account”). You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You will not share your Account login credentials (such as your passwords) with any third party. You must immediately notify us of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security with respect to your Account.
Glue may change, suspend or discontinue any aspect of the Service at any time. Glue may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.
The Service is available only to individuals who are at least 18 years old. You represent and warrant that if you are an individual, you are at least 18 years old. You also certify that you take full responsibility for the selection and use of the Service. This Agreement is void where prohibited by law, and the right to access the Service is revoked in such jurisdictions.
You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access the Service, including, without limitation, modems, hardware, software, and long distance or local telephone service. You shall be responsible for ensuring that such equipment or ancillary services are compatible with the Service.
Use of the Service; No Support
You represent and warrant that: (a) your use of the Service will comply with all laws and regulations (including with respect to privacy), (b) you have all rights, licenses, and permissions required to provide Your Content to the Service and that Your Content will not infringe or otherwise violate any third-party intellectual property rights or any laws or regulations (including, without limitation, as related to obscenity, defamation and privacy), (c) if you use the Service on behalf of any third party, you have all necessary authorizations, and (d) your use of the Service will not conflict with any obligations you have to any third party.
Glue has no obligation to provide any support hereunder.
Other Restrictions
You may not submit any content or information to the Service that is false, misleading or inaccurate.
You may not use any “deep-link”,“page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Service, or in any way reproduce or circumvent the navigational structure or presentation of the Service, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Service. Glue reserves the right to bar any such activity.
You may not attempt to gain unauthorized access to any portion or feature of the Service, or any other systems or networks connected to the Service or to any Glue server, or to any of the services offered on or through the Service, by hacking, password “mining”, or any other illegitimate means.
You may not probe, scan or test the vulnerability of the Service or any network connected to the Service, nor breach the security or authentication measures on the Service or any network connected to the Service. You may not reverse engineer, reverse look-up, trace or seek to trace any information on any other user of or visitor to the Service, or any other customer of Glue, including any Glue account not owned by you, to its source, or exploit the Service or any service or information made available or offered by or through the Service, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Service.
You may not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Service or Glue’s systems or networks, or any systems or networks connected to the Service or to Glue.
You may not use any device, software or routine to interfere or attempt to interfere with the proper working of the Service or any transaction being conducted on the Service, or with any other person’s use of the Service.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Glue on or through the Service. You may not, in connection with the Service, pretend (e.g. through impersonation) that you are any other person.
You may not use the Service for any purpose that is unlawful or prohibited by this Agreement, or which infringes the rights of Glue or others.
You may not represent that any of Your AI Outputs are human-generated.
You may not use the Service to develop any products or services that compete with our products and services.
Fees
Fees for the Service will be as set forth by Glue on the Service (collectively, "Fees"). All amounts are due in U.S. Dollars. You acknowledge and agree that Glue may use a third-party payment processor to help facilitate payments hereunder. To the extent payment is with a credit card – you warrant you are the owner or authorized user of the applicable card – and that we, and our payment processor, may charge such card. All information you submit in connection with your purchase (such as your email, address, etc.) must be true, accurate and up-to-date.
You are responsible for all taxes associated with your purchase (other than taxes based on Glue’s income). If your purchase is subject to recurring charges (such as month-to-month billing), then you consent to our charging your payment method on a recurring basis without requiring your prior approval foreach recurring charge. Your account will be charged for renewal within 24 hours prior to the end of the current period. To avoid being charged for an upcoming renewal period, you must cancel your account at least 24 hours before the end of the current subscription period. If you cancel after such period, no fees already charged will be refunded.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
Except as otherwise set forth by Glue in the Service – all Fees are non-cancellable and non-refundable.
Your Content
Anything you post, upload, share, store, or otherwise provide through Service is “Your Content.” In order to display Your Content on the Service, and to allow other users to view Your Content (where applicable), you grant us certain rights in Your Content.
For all Your Content, you hereby grant Glue a non-exclusive, worldwide perpetual, royalty-free, transferable right to use, reproduce and display Your Content as reasonably necessary to provide you with the Service. This is a license only – your ownership in Your Content is not affected.
If you store Your Content in your own personal Service account in a manner that is not viewable by any other user except you (“Personal Content”), You grant Glue the license above, as well as a license to display, perform, and distribute your Personal Content for the sole purpose of making that Personal Content accessible to you and providing the portion of the Service necessary to do so.
If you share Your Content in a manner that only certain specified users can view (for example, sending a message to a co-worker) (“Limited Audience Content”), then you grant Glue the licenses above, as well as a license to display, perform, and distribute your Limited Audience Content for the purpose of making that Limited Audience Content accessible to such other specified users, and providing the portion of the Service necessary to do so. Also, you grant such other specified users a license to access that Limited Audience Content, and to use and exercise all rights in it, as permitted by the functionality of the Service.
If you share Your Content publicly on the Service in a manner that more than just you or certain specified users can view (“Public Content”), then you grant Glue the licenses above, as well as a license to display, perform, and distribute your Public Content for the purpose of making that Public Content accessible to all Service users and providing the portion of the Service necessary to do so. Also, you grant all other users of the Service a license to access your Public Content, and to use and exercise all rights in it, as permitted by the functionality of the Service.
You agree that the licenses you grant are non-exclusive, perpetual, sublicensable, transferrable, irrevocable, royalty free, fully paid-up and worldwide, provided that when you delete your Service account, we will stop displaying Your Content (other than Public Content, which may remain fully available) to other users (if applicable), but you understand and agree that it may not be possible to completely delete that content from Glue’s system, networks and records, and that Your Content may also remain viewable elsewhere to the extent that they were copied or stored by other users or shared by you to any third-party website or service.
Finally, you understand and agree that, in performing the required technical steps to provide the Service to our users (including you), Glue may need to make changes to Your Content to conform and adapt Your Content to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so (such as adjusting comment to format it for mobile screens). Glue reserves the right to remove Your Content from the Service at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to Your Content), or for no reason at all.
Copyright Dispute Policy
Glue respects copyright law and expects its users to do the same. It is Glue’s policy to terminate in appropriate circumstances accounts of users who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. Please see Glue’s Copyright Dispute Policy at [insert link], for further information.
Your AI Outputs
As you use the Service, you may utilize the Service’s generative AI’s features in order to generate responses (“AI Outputs”). As with Your Content, you own any of Your AI Output that you generate through the Service (“Your AI Outputs”), and Glue (a) hereby assigns to you all our right, title, and interest, if any, in and to Your AI Outputs and (b) may only use Your AI Outputs to provide the Service. To that end, with respect to Your AI Outputs, you hereby grant Glue the same licenses as set forth in the Your Content section above based on whether Your Content from which Your AI Outputs is generated was Personal Content, Limited Audience Content or Public Content. For example, if Your AI Outputs was generated by Personal Content, all licenses from the Your Content section applicable to Personal Content shall apply to Your Content generated by that Personal Content.
For clarity, we do not use Your Content or Your AI Outputs to develop or improve the Service. Furthermore, we do not permit third-party large language models (LLMs) to use Your Content or Your AI Outputs to develop or improve their services.
You are solely responsible for all use of Your AI Outputs and evaluating Your AI Outputs for accuracy and appropriateness for your use case, including by utilizing human review as appropriate. Glue reserves the right to remove Your AI Outputs from the Service at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to Your AI Output), or for no reason at all.
You acknowledge that due to the nature of our Service and artificial intelligence generally, Your AI Outputs may not be unique and other users may receive similar content from the Service. Responses that are requested by and generated for other users are not considered Your AI Outputs. Our assignment of Your AI Outputs above does not extend to other users’ outputs or any content delivered as part of any Third-Party Services.
Feedback
If you provide ideas, suggestions, or other feedback to Glue in connection with the Service (such as suggestions for improvements to the Service) ("Feedback"), you acknowledge that the Feedback is not confidential and you grant Glue (and our successors and assigns) a perpetual, irrevocable, worldwide, sublicensable, transferrable, royalty-free, fully paid-up right and license to use, reproduce, display, perform, distribute, sell, and otherwise fully exploit all Feedback.
Third-Party Services
The Service may permit you to link to the third party offerings and other third-party websites or applications or services, and other websites or applications or services may contain links to the Service (collectively, “Third-Party Services”). Such Third-Party Services are not under Glue’s control, and you acknowledge that Glue is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of them. The inclusion of any such link does not imply endorsement by Glue. You further acknowledge and agrees that Glue shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, information, or services available on or through any Third-Party Services.
Indemnification
You shall defend, indemnify, and hold harmless Glue and each of our employees, contractors, directors, providers, suppliers and representatives from all liabilities, damages, losses, settlements, claims, actions, suits, demands, proceedings, costs and expenses, including attorneys' fees, that arise from or in connection with: (i) your use or misuse of the Service; (ii) Your Content, (iii) your negligence, misconduct, or other fault, (vii) any dispute you may be involved in with another Service user (also, see the “Dispute with Other Users” section below) or any Third-Party Services, or (vii) your violation of this Agreement.
Disputes with Other Users
You acknowledge and agree that Glue is under no obligation to become involved in any disputes between you and any other Service user. If Glue elects to help resolve any such dispute, it does so only as a courtesy. In the event that you have such a dispute, you release Glue, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Service. If you are a California resident, you shall and hereby do waive California CivilCode Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which, if known by him or her must have materially affected his or her settlement with the debtor."
Warranty Disclaimer
THE SERVICE IS PROVIDED ON AN "AS IS" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. GLUE MAKES NO REPRESENTATIONS OR WARRANTIES (A) THAT USE OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, (B) THAT DEFECTS WILL BE CORRECTED, (C) THAT YOUR CONTENT OR YOUR AI OUTPUTS WILL BE ACCURATE, OR (D) WITH RESPECT TO ANY THIRD-PARTY SERVICES, OR (E) THAT THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.
THE FOREGOING DISCLAIMERS SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
Limitation of Liability
IN NO EVENT SHALL GLUE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR PROVIDERS BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL THEORY WITH RESPECT TO THE SERVICE: (I) FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, FOR EXAMPLE, LOST PROFITS), EVEN IF FORESEEABLE, (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), (III) FOR ANY LOSS OF DATA,(IV) FOR ANY ERRORS OR OMISSIONS IN THE SERVICE, OR (V) FOR ANY DIRECT DAMAGES IN EXCESS OF THE AMOUNTS YOU HAVE PAID TO GLUE DURING THE IMMEDIATELY PRECEDING THIRTY (30) DAY PERIOD (PROVIDED THAT, IF NO AMOUNT HAS BEEN PAID, SUCH AMOUNT WILL BE US$100).
WITHOUT LIMITING THE FOREGOING, ALL USERS ACKNOWLEDGE AND AGREE THAT GLUE IS NOT LIABLE FOR THE ANY INTERACTIONS YOU HAVE WITH, OR INFORMATION OR OTHER CONTENT YOU RECEIVE FROM, OTHER SERVICE USERS.
IN ADDITION, ALL USERS ACKNOWLEDGE AND AGREE THAT GLUE SHALL NOT BE LIABLE FOR ANY MATTERS BEYOND GLUE’S REASONABLE CONTROL, INCLUDING, WITHOUT LIMITATION, MECHANICAL, ELECTRONIC, OR COMMUNICATIONS FAILURE OR DEGRADATION.
THE FOREGOING LIMITATIONS SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
Term and Termination
Glue may terminate your access to all or any part of the Service at any time, with or without cause. You may terminate this Agreement by cancelling your Service account by contacting support via our website. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, warranty disclaimers, limitations of liability, and outstanding payment obligations.
Export and Trade Controls
You agree not to import, export, re-export, or transfer, directly or indirectly, any part of the Service or any information provided on or through the Service except in full compliance with all United States, foreign and other applicable laws and regulations.
Electronic Communications
When you use the Service or send emails to Glue, you are communicating with Glue electronically. You hereby consent to receive communications from us electronically (including via notification to your Service account). You agree that all agreements, notices, disclosures and other communications that Glue provides to you electronically satisfy any legal requirement that such communications be in writing.
Notices
All legal notices to Glue must be sent via email to legal@glue.ai, Attn: Legal. If you have general questions regarding this Agreement or the Service, you may also email us at support@glue.ai.
Glue may provide notices to you via email and to any other address you provide.
Dispute Resolution
Let's Try To Work It Out. Ideally, if you have any concerns or complaints against Glue, we would like to resolve the issue without resorting to formal court or arbitration proceedings. Therefore, before filing a claim against Glue, you agree to try to resolve the dispute informally by contacting us as set forth in the “Notices” section above. Glue will attempt to resolve the dispute informally (and will contact you via email). If a dispute is not resolved within thirty (30) days of submission, you may bring a formal proceeding.
Arbitration. Any disputes that are not settled informally as contemplated above shall be settled by binding arbitration in accordance with the rules and procedures (“Rules”) of the American Arbitration Association (“AAA”). Any expedited rules and procedures will be used if available. Arbitration shall be conducted by one (1) arbitrator selected in accordance with the Rules. In the event any telephonic or other streamlined procedures are available – they will be used. The written decision of the arbitrator shall be final and binding on the parties and enforceable in any court. The arbitration proceeding shall take place in San Francisco, California using the English language. Notwithstanding the foregoing, either party may bring claims for equitable or injunctive relief before a court (see the “Going to Court” section below) at anytime.
Process. A form for initiating arbitration proceedings is available on the AAA's site at www.adr.org. In addition to filing this form with the Rules, the party initiating the arbitration must mail a copy of the completed form to the opposing party. You must send a copy to Glue at: 855 Front St, San Francisco, CA 94111 (Attn: Arbitration). In the event we initiate arbitration against you, we will send a copy of the completed form to the email address or physical address we have on file.
Evidence. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents we and you submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the Rules. Subject to the Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
Fees. The parties will each bear their own costs and expenses associated with arbitration – and responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules.
No Class Actions. You may only resolve disputes with Glue on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.
Modifications. Notwithstanding any provision in this Agreement to the contrary, you and we agree that if we make any amendment to the foregoing arbitration terms or conditions (other than an amendment to any notice address or site link) in the future, such amendment shall not apply to any claim that was filed in a legal proceeding against Glue prior to the effective date of the amendment. In addition, you shall have the right to reject any such amendment by notifying Glue in writing within thirty (30) days of the date that you are first notified of the amendment (according to the procedures set forth above in this “Dispute Resolution” section). In the event you so reject an amendment, the amendment will not apply to you – but this “Dispute Resolution” section will otherwise remain in full force and effect (according to the pre-amendment version you had already agreed to).
Going to Court. If a claim cannot be legally arbitrated (as determined by an arbitrator), you agree that the exclusive jurisdiction and venue for all disputes arising in connection with this Agreement shall be in the state and Federal courts located in San Francisco, California. You hereby submit to such jurisdiction and venue.
THE TERMS AND CONDITIONS IN THIS “DISPUTE RESOLUTION” SECTION WILL NOT APPLY TO THE EXTENT PROHIBITED OR OTHERWISE.
General
The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by you except with Glue’s prior written consent. Glue may transfer, assign or delegate this Agreement and its rights and obligations without consent. This Agreement shall be governed by and construed in accordance with the laws of the state of California, as if made within California between two residents thereof. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind Glue in any respect whatsoever.
Last Updated: July 4, 2024