We at GlueGroups, Inc. (“Glue”, “us”, “we, or “our”) know you care about how your information is used and shared. This privacy policy (the “Privacy Policy”) describes what information we collect when you use or otherwise access the Glue workplace communication software (collectively, the “Service”) – and how we use and share such information.
This Privacy Policy covers information that can be used to personally identify you, as well as other information we collect (collectively, “User Information”).
By using or accessing the Service in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information as set forth below.
What We Do
Glue’s mission is to make it simple and intuitive to communicate more clearly at work. The Service is a platform that facilitates messaging between any group of users, both inside and outside of a company.
Types of User Information We Collect
Directly Collected Information
We directly collect User Information from a variety of Service users. For example, if you create a Service account, we may collect information such as your name, email, and name of the organization you work for. The information we collect will be made apparent at the time of collection (such as in a Service account creation process).
The foregoing information will be used and shared as set forth below.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Use of User Information
Glue uses your User Information, for the following purposes:
- to provide and maintain the Service;
- to notify you about changes to the Service;
- to allow you to participate in interactive features of the Service when you choose to do so;
- to provide customer support (including notices to you about your interactions with the Service);
- to gather analysis or valuable information so that we can improve our Service;
- to monitor the usage of the Service;
- to detect, prevent and address technical issues;
- to fulfill any other purpose for which you provide it;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
- to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
- in any other way we describe to you when you provide the information; and
- for any other purpose with your consent.
How We Share User Information
We may share your User Information with some third parties – but only as described in this section:
Third Parties You Elect to Share With
The Service allows you to communicate and share content with other Service users and outside third parties. The functionality of the Service will make it clear the scope of your sharing. Your information will be shared with such recipients. For more information on the licenses you grant to Glue with respect to sharing, please see our Terms of Service.
Our Own Service Providers
We employ other companies and people to perform tasks on our behalf and need to share your information with them to help facilitate such tasks. For example, we may use third parties to send you SMS messages (such as for Service authentication), process and administer customer surveys, etc. In the course of providing such services, these third party providers may have access to your information – but they are only authorized to use or disclose your information in connection with providing us with their services.
With Your Consent
We may share your User Information with other third parties with your consent. The functionality of the Service will make it clear when you are about to share information in this manner – and the audience it will be disclosed to. Such third parties will treat such information in accordance with their own privacy policies and you should read them.
Business Transfers
In the event of a corporate sale, merger, reorganization, dissolution, or a similar transaction, Customer Data may be included among the assets transferred or shared during the due diligence process for such a transaction. Any acquiring or successor entity to Glue may continue to process Customer Data in accordance with this Privacy Policy.
Protection of Glue and Others
We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order or governmental request; enforce or apply any agreement we have with you, or otherwise to protect the rights, property, or safety of Glue, our employees, our users, or others.
Aggregate, De-Identified, or Anonymized Information
We may collect, use, and share User Information in an aggregated, de-identified, or anonymized manner (that does not identify you personally or the company you work for) for any purpose permitted under applicable law. This includes creating or using aggregated, de-identified, or anonymized data based on the collected information to develop new services.
Artificial Intelligence and Machine Learning Models
We do not use any User Information to develop, improve, or train generalized AI or ML models. Similarly, we do not permit third-party large language models (LLMs) to use your User Information for these purposes.
Access and Correction
In accordance with applicable law you may have the right to access, update or delete your User Information. This means you may have the right to 1) be informed of the User Information we collect, how we use it, what User Information we have shared with third parties, and to be provided with a copy of that information; and 2) have corrections made, or have the information deleted if it is not accurate or processed in violation of applicable laws. You may be able to exercise these rights by logging into your online account within the Service. Otherwise please submit a written request using the details provided in the “Contact Us” section below.
Information Collected from Other Websites and Do Not Track Policy
Through cookies we place on your browser or device, we may collect information about your online activity after you leave our Service. Just like any other usage information we collect, this information allows us to improve the Service and customize your online experience, and otherwise as described in this Privacy Policy. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. The Service does not support “Do Not Track” requests at this time, which means that we collect information about your online activity both while you are using the Service and after you leave the Service.
Transfer of Data
Your information, including User Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including User Information, to the United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Glue will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your User Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other User Information.
Security of Data
Glue takes reasonable precautions to protect your User Information and to limit the risk that it will be accessed without authorization, including through the use of industry standard technologies and practices. For example, your information is maintained at our premises, or the premises of our third party providers, using industry standard security measures. We use Security Sockets Layer (SSL) encryption technology to encrypt sensitive User Information (such as your social security number) before it is sent via the Internet.
If we learn of a security systems breach, we will promptly investigate the matter. If we learn that such breach has caused any material loss, damage or unauthorized access to your non-public information, we will promptly attempt to notify you via email or by a posting on your Service account page - so that you can take appropriate protective steps. We will endeavor to notify you of (i) the nature, timing and extent of the breach as well as what we are doing in response and (ii) the steps you can take to protect your information and, if reasonably possible, mitigate things.
By using the Service, you consent to receive such notice by electronic means (provided that such consent is void where prohibited by applicable law). To receive a free written notice of a security breach, or if you have any questions about the security of the Service, please contact us at privacy@glue.ai. Please write the following in the subject heading: “Privacy Policy Inquiry”.
In addition to the security measures referenced above, you must prevent unauthorized access to your account and information by limiting access to your computer or device and browser by signing off after you have finished accessing your account.
Notwithstanding the foregoing, we cannot guarantee that our security measures are 100% impenetrable. Unauthorized third parties may be able to defeat our security measures and access your information.
Third Party Sites, Services and Applications
The Service may contain links to other sites, services or applications that are not operated by us. We have no control over, and assume no responsibility for, the privacy practices of any such third party sites, services or applications. We strongly advise you to review the privacy policy of every site, application, and offering you visit.
FOR CLARITY, GLUE HAS NO CONTROL OVER, AND DOES NOT VET, THE PRIVACY PRACTICES OF ANY THIRD-PARTY PROVIDERS.
Google Workspace API Privacy Notice
The Google Meet and Google Drive features of the Service involve processing information from users’ respective Google Workspace applications, which we access through Google’s Workspace APIs (“Google User Data”). Google User Data is part of the User Information that we manage on behalf of users in accordance with our user agreements. Our handling of Google User Data is further governed by Google’s API Terms of Service and Google User Data Policy, including its Limited Use requirements (collectively, “Google Requirements”). This Google Workspace API Privacy Notice is provided as required by the Google Requirements to explain how we access, use, store, and share Google User Data. Please note that the other sections of this Privacy Policy do not apply to Google User Data.
When you choose to use these features, we access your Google User Data with your authorization and process it to enable and enhance these features in compliance with the Google Requirements. For instance, we do not use Google Workspace APIs or Google User Data to develop, improve, or train generalized AI or machine learning models. Additionally, we do not share, transfer, or disclose Google User Data to third parties except under the following circumstances, and only if permitted by the relevant user agreement:
(a) to service providers assisting us in delivering our services;
(b) for security purposes (e.g., investigating abuse);
(c) to comply with applicable legal obligations; or
(d) as part of a merger, acquisition, or sale of Glue’s assets
Human access to Google User Data is restricted and permitted only under the following circumstances:
(a) We have obtained the user’s explicit prior agreement to access specific messages, files, or other data;
(b) Access is necessary for security purposes, such as investigating and addressing abuse or technical issues;
(c) Access is required to comply with applicable laws or legal obligations; or
(d) The data, including any derivations, has been aggregated and anonymized for internal operations in compliance with applicable privacy and legal requirements.
We do not sell Google User Data.
We employ industry-standard security measures to safeguard Google User Data, including technical, organizational, and physical protections designed to prevent unauthorized access, disclosure, or misuse. This includes encryption of Google User Data both in transit and at rest to ensure its confidentiality and integrity.
Information for California Residents
California “Shine the Light” Notice.
UNDER CALIFORNIA CIVIL CODE SECTION 1798.83, CALIFORNIA RESIDENTS ARE ENTITLED TO ASK US, ONCE PER YEAR, FOR A NOTICE IDENTIFYING THE CATEGORIES OF INFORMATION WHICH WE SHARE WITH OUR AFFILIATES AND/OR THIRD PARTIES FOR MARKETING PURPOSES, AND PROVIDING CONTACT INFORMATION FOR THESE AFFILIATES AND/OR THIRD PARTIES. REQUESTS WILL APPLY TO INFORMATION PROVIDED DURING THE PREVIOUS CALENDAR YEAR (FOR EXAMPLE, IF YOUR REQUEST INFORMATION IN 2023, YOU WILL RECEIVE INFORMATION REGARDING 2022).
IF YOU ARE A CALIFORNIA RESIDENT AND WOULD LIKE A COPY OF THIS NOTICE, PLEASE SUBMIT A WRITTEN REQUEST BY EMAIL TO PRIVACY@GLUE.AI SUBJECT HEADING: “CALIFORNIA PRIVACY” OR BY REGULAR MAIL TO 855 FRONT ST, SAN FRANCISCO, CA 94111 (ATTN: PRIVACY).
California Consumer Privacy Act (CCPA) Notice.
UNDER CALIFORNIA CIVIL CODE SECTIONS 1798.100-1798.198 AND THEIR IMPLEMENTING REGULATIONS, CALIFORNIA RESIDENTS CAN REQUEST A DISCLOSURE IN MACHINE READABLE FORMAT OF THE CATEGORIES AND SPECIFIC PIECES OF PERSONALLY IDENTIFIABLE INFORMATION THAT WE HAVE COLLECTED ABOUT YOU AND YOUR HOUSEHOLD DURING THE 12 MONTHS PRECEDING OUR RECEIPT OF A VERIFIABLE CONSUMER REQUEST (LIMIT TWO TIMES PER 12-MONTH PERIOD). YOU CAN ALSO ASK WHERE THIS INFORMATION CAME FROM, AND WHAT WE USE IT FOR PLEASE CONTACT US AT PRIVACY@GLUE.AI SUBJECT HEADING “CALIFORNIA PRIVACY” IF YOU WOULD LIKE TO LEARN MORE ABOUT OR EXERCISE ANY OF THESE RIGHTS.
GLUE HAS NOT AND DOES NOT SELL YOUR PERSONAL INFORMATION. GLUE DOES NOT OFFER FINANCIAL INCENTIVES OR VARY ITS SERVICE TERMS WITH YOU IN EXCHANGE FOR YOU LETTING US SELL YOUR PERSONALLY IDENTIFIABLE INFORMATION.
Children’s Privacy
We do not knowingly collect personally identifiable information from anyone under the age of 13 except where a parent or guardian has provided, or consented to the collection of, such information in connection with the production of an Glue. Please note, Information collected from children will as set forth in the preceding sentence will only be used for purposes of creating and allowing replay of the applicable Glue. Such information will not be used for any independent purpose, such as to target advertising. If you are a parent or guardian and you are aware that your child has provided us with User Information in a manner you did not approve, please contact us (see the contact information below). If we become aware that we have collected User Information from children without parental consent, we delete that information promptly.
Changes to This Privacy Policy
This Privacy Policy was last changed on the date set forth at the top of the policy. We are constantly trying to improve the Service, so we may need to change this Privacy Policy from time to time as well. If we have your email address, we will notify you via email or by a notice to your Service account. In addition, we will update the “Last Updated” date above. If you use the Service after any changes to this Privacy Policy have been posted, you agree to all of the changes. Unless we have your express consent to the contrary, use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected (meaning – Privacy Policy changes will not otherwise be retroactive).
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please send us a detailed message to privacy@glue.ai. Please write the following in the subject heading of your email: “Privacy Policy Inquiry”. Or by mail to:
GlueGroups, Inc.
Attn: Privacy
855 Front St. San Francisco, CA 94111
Last Updated: December 13, 2024